Burst and broken supply lines
Frozen, corroded or damaged lines that are spraying or pouring water, including exterior hose bibs and attic runs.
Emergency plumbing · Available 24/7
Water will not wait, and neither do we
A burst line or a failed water heater damages a house in an hour, not a day. Call us first, and start with the shutoff while the truck is on the way. A live dispatcher answers every hour of every day.
Live dispatcher 24/7
90-minute target arrival
Rate disclosed before dispatch
Do this first
What to do in a plumbing emergency
- Shut off the water. Use the main shutoff at the street or the valve at the fixture, whichever is faster. A quarter turn closes most ball valves.
- Turn off the water heater. Gas valve off, or the breaker off for an electric unit, so a drained tank does not burn out its element.
- Limit the damage. Towels, buckets and a shop vac protect flooring and baseboards while the crew drives over.
- Call (602) 555-1234. The dispatcher talks you through the shutoff if you cannot find it and sends the nearest truck.
Electronics and outlets near standing water are a shock hazard. Do not walk through water to reach a panel, and kill the circuit from a dry location if you can.
Emergencies we handle around the clock
Sewage backing into the house
Main line blockages that push waste into tubs, showers or floor drains. This is a health hazard, and it gets priority dispatch.
Water heaters leaking from the tank
A tank leak cannot be patched. We isolate it, stop the water and quote a same-day replacement.
No water at all
Total loss of pressure usually means a main line failure or a closed valve. We locate it and restore service.
Slab leak emergencies
Water surfacing through a floor or a utility bill spike with a hot spot on the slab gets same-day diagnostics.
Gas smell near an appliance
Leave the house and call 911 or the utility first. We follow up with the repair once the line is made safe.
Prepared beats panicked
Know your shutoffs before you need them
- Find the main shutoff at the street, usually near the water meter under a round lid.
- Find the second valve where the main line enters the house, often in a garage or utility closet.
- Turn both once a year to confirm they still move. A valve that has not been turned in a decade may not close at all.
- Label the water heater valve and breaker so anyone in the house can shut them off.
- Keep a shop vac and old towels where you can reach them quickly.
Five minutes of preparation is usually the difference between a wet floor and a replaced floor.
See leak detection services
Questions
Emergency plumbing questions
We target 90 minutes anywhere in the Greater Phoenix metro for emergency calls. Overnight and early-morning calls often arrive faster because traffic is light, and the dispatcher confirms your window when you call.
Usually at the street near the water meter under a lid, plus a second valve where the main line enters the house. Locate both and turn them annually, because a valve that has not moved in years may not close when it matters.
Water you cannot stop, sewage backing into the house, a tank leaking on a water heater, no water at all, or a gas smell near a plumbing appliance. A slow drain or a dripping faucet is a same-week appointment instead.
After-hours rates apply outside business hours, and we disclose them before dispatching so nothing is a surprise. The repair itself is priced the same way as a daytime visit: itemized, written and approved by you first.
Water running where it should not be?
Call now. A live dispatcher answers 24 hours a day and can walk you through the shutoff.