Privacy Policy

This Privacy Policy describes the terms of our commitment to your privacy.

This Privacy Policy also applies to the Android mobile applications published by Online Tech Support LLC on the Google Play Store (the "Apps"). Each App links to this Privacy Policy, and the disclosures in the "Privacy Policy for Our Android Mobile Applications" section below apply to your use of the Apps in addition to the disclosures above. The developer contact information for the Apps is the same as the contact information set forth in the "Contact Information" section below.

Persons or Parties Covered

This Privacy Policy is intended to cover all visitors to this website, all subscribers to lists or newsletters whether paid or unpaid, all members or affiliates whether paid or unpaid, and all customers.

• Visitors - Persons who visit or view this website, whether intentionally or unintentionally, whether solicited or unsolicited.
• Subscribers - Persons who subscribe to lists or Newsletters.
• Members - Persons who join an organization or marketing endeavor (e.g. affiliates) promoted by this website.
• Customers - Anyone who orders, attempts to order, or receives a product sold or advertised on or delivered from this website, even at no cost.

The website, its agents, owners, operators, and employees of Online Tech Support LLC are referred to collectively herein as "Website," "Site," and/or "Seller".

Persons Excluded from This Website Are Still Covered

In the event that a person excluded from this website because of the Terms of Use or from denial of service by the Website, who nonetheless unlawfully views this site, that person remains subject to the terms of this Privacy Policy and is in violation of the Terms of Use.

Viewing and/or Use and/or Communication Is Construed as Acceptance

By accessing or using this Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this Privacy Policy, please do not use the Website.

A Note to California Residents (OPPA 2003 / CCPA)

This Website intends to comply with the California Online Privacy Protection Act of 2003 (OPPA). We do not collect personal information from visitors who merely browse this Website. We do collect the personal information you choose to provide to us (for example, your name, email address, phone number, and message when you submit one of our contact or inquiry forms), and we use that information only to respond to your inquiry and provide the service you requested.

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) give you the right to know what personal information we collect about you, the right to request that it be deleted, the right to correct it, and the right to opt out of the sale or sharing of your personal information. We do not sell or share personal information, and we do not disclose personal information to third parties for their own marketing purposes.

To exercise any of these rights, or to access, correct, or delete the personal information you have provided to us, please contact us using the contact information below. We will respond to verified requests within the timeframes required by law (generally within 45 days).

This Privacy Policy may be updated from time to time. The current version is always available at this page, and the date of the last update is shown below.

About the Personal Information This Website Collects and How It Is Used

This website routinely collects information about its visitors, subscribers, members, and customers. This information is obtained in various ways, such as:

Visitor, Subscriber, Member, or Customer Information Obtained from "Registration"

Registration means that the Visitor, Subscriber, Member or Customer takes active, positive steps to communicate information to this website. This can include pages or pop-ups where you register for a newsletter or subscribe to a mailing list; it can include your participation in visitor surveys; it can include requesting information from the website via email, mail, or courier; it may be from joining an affiliate program or other membership organization, paid or unpaid; it may be from ordering a product.

Occasionally complete credit card information may be provided to the website via fax or a fill-in form rather than regular secure merchant service processing. This information is kept at the highest level of security and is never divulged to anyone except the merchant service provider or for the purpose of communication with the customer.

Online Ordering

If you purchase a product or service through this Website, our payment processing is handled by a secure third-party merchant service provider (e.g., a service that supports Visa, Mastercard, and similar payment networks) using SSL-encrypted communication. We do not receive or store your complete credit card number. You may be asked to provide your name, billing and shipping address, email address, and phone number in order to complete and deliver your order.

This information is used solely to process and deliver your order, provide customer support, and manage our business relationship with you. We do not use it for solicitation or marketing purposes without your consent, and we do not share it with third parties except as necessary to process your payment and deliver your order.

Visitor Email Inquiries

When you contact us through our website or by email, we receive your email address and the content of your message. We use this information solely to respond to your inquiry and provide the assistance or service you requested. We do not add your email address to any solicitation or marketing list, and we do not share it with third parties for their own marketing purposes.

Customer Email or Testimonials

If you are a customer and contact us, we use the information you provide solely to respond to you and manage our relationship with you. We do not use your communications for any purpose other than the one for which you contacted us, unless we first obtain your consent.

If you provide a testimonial or review, we will only publish it (including your name and business) with your express permission. You may ask us to remove a published testimonial at any time, and we will do so promptly.

Information Obtained from Visitor Interaction with Banners, Pop-Ups, or Site Advertisers

This website does not currently display third-party advertising banners, pop-ups, or paid advertising, and it does not place advertising cookies or tracking pixels.

If, in the future, we display advertisements or link to third-party advertisers, you should be aware that advertisers and ad networks may collect information about your visit through their own cookies or tracking technologies when you interact with their content. We do not control those third parties, and this Privacy Policy does not cover their practices. Please review the privacy policies of any advertiser or ad network for details.

Information Obtained from Referring Email or Referring URLs

Like most websites, our server logs record basic technical information about visitors, including the referring URL or webpage (which may include a link you clicked to arrive at our site) and your IP address, as part of standard web server operation. This information is used to operate and secure the Website and to understand how visitors find us. It is not used to identify you personally, and it is not shared with third parties for marketing purposes.

If you choose to share our web pages with others (for example, by emailing a link to a friend), please be aware that doing so may reveal your email address or IP address to the recipient and to the services you use. We are not responsible for how third parties handle information you choose to share with them.

Information Obtained from Voluntary Visitor Surveys

If you choose to participate in a survey or feedback form on this Website, we use the information you provide only to improve our products and services. Any survey will state how your responses will be used. We do not share your survey responses with third parties for their own marketing purposes, and we do not sell survey data.

Information Obtained from Electronic Means and "Cookies"

This website does not set any tracking cookies, and it does not load third-party analytics, advertising, or tracking scripts. We do not use cookies to monitor your browsing, to personalise advertising, or to build a profile of your activity on this site.

We may place a small amount of data in your browser's local storage (not a cookie) to remember your cookie/privacy preference, so we do not have to ask you again on every visit. You can change or withdraw this preference at any time using the "Cookie Preferences" link in the footer of every page.

"Cookies" are small text files that some websites place on your computer to remember things like login state, preferences, or activity. This website does not currently use them. If, in the future, we introduce any non-essential cookies or similar tracking technologies (for example, analytics or advertising), we will obtain your prior, informed consent before they are set, in accordance with applicable law (including the EU ePrivacy Directive and the GDPR), and we will make withdrawing that consent as easy as giving it. Any essential cookies strictly necessary for the functioning of the site may be used without such consent.

Third-party websites and services that we link to (including social media platforms, Google, and other services) may set their own cookies when you visit them. Please review their privacy policies for details. This Website is not responsible for the cookies or tracking set by third parties you choose to visit.

How Information May Be Used

Any information you provide to us (for example, through our contact or inquiry forms) is used for the purpose for which you provided it: responding to your inquiry, providing the service you requested, and operating our business. We do not sell, rent, or trade your personal information to third parties, and we do not share it with third parties for their own marketing purposes.

We may use the information you provide to respond to your requests, provide and improve our services, communicate with you about your inquiries, and comply with legal obligations. Where required by law, we will obtain your consent before using your information for any purpose other than those described in this Privacy Policy.

Information That Is Not Shared

Credit card information or other financial information is not usually known to the Website. However, in the event that it is made known, that information is never revealed to anyone except to processing authorities or law enforcement agencies. The provider of such information gives express permission to use it in fraud investigation or for litigation.

Bulletin Boards and Public Forums

Visitors, subscribers, members, or customers who use any site provided bulletin boards or other public forums, such as chat rooms, do so at their own risk. You may not assume that the site monitors these services or protects you in any manner from information you post publicly or share with anyone else via these services.

Spam

We do not send unsolicited bulk email (spam), and we do not sell or rent our contact lists. If you provide us your email address in connection with an inquiry or service, we will use it only to communicate with you about that inquiry or service.

If we ever send you marketing or informational communications for which we have obtained your consent, every such message will include a clear and working unsubscribe or opt-out link, and we will honor your opt-out promptly by removing you from the applicable list.

Data Security

We take reasonable and appropriate technical and organizational measures to protect the personal information we hold, including secure transmission of data submitted through our forms and restricted access to stored information. We also take reasonable steps to secure and safeguard your personal information from loss, misuse, unauthorized access, and disclosure.

No method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If we experience a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.

The disclosures in this section apply specifically to the Android mobile applications (the "Apps") published by Online Tech Support LLC on the Google Play Store and distributed through this website. The rest of this Privacy Policy applies to the Apps as well. If you have questions about this section, please contact us using the contact information below.

Data Collection Varies by App - Please Check Each App

Our Apps differ in what they do and what data they process. Some of our Apps are fully offline and do not collect, transmit, or share any personal or device data. Other Apps integrate analytics, crash reporting, and advertising services provided by Google (Firebase Analytics, Google Analytics for Firebase, Firebase Crashlytics, and Google AdMob / Google Mobile Ads), and some Apps offer account sign-in.

For each App you use, please review: (1) the "Data safety" section on that App's Google Play listing, which describes that specific App's data collection and sharing practices, and (2) any in-app disclosure or consent screen shown to you before data is collected. The information below describes the data practices that may apply to the Apps that collect data.

What Data Our Data-Collecting Apps May Collect

Apps that collect data may collect the following types of information:

• Analytics and usage data (via Firebase Analytics and/or Google Analytics for Firebase): app activity and usage events, session data, device type and model, operating system version, app version, language and region, IP address, and an app-instance identifier.
• Crash and diagnostic data (via Firebase Crashlytics): crash logs, stack traces, device model and operating system version, app version, and device identifiers, used to identify and fix bugs and improve stability.
• Advertising data (via Google AdMob / Google Mobile Ads): the advertising ID for your device, device and operating system information, approximate location derived from IP address, and information about your interactions with advertisements. This data is used to serve and measure advertisements, including personalized advertising where you have given consent.
• Account information (only in Apps that offer account sign-in): your email address, name, and password (stored in hashed form), together with any account preferences you choose to provide. This data is used to create, maintain, and secure your account and to provide the App's features to you.
• Support communications: if you contact us for support through an App, we receive your email address and the content of your communication.

How Data Is Used

Data collected through our Apps is used only for the following purposes:

• Operating and improving the Apps and understanding how users interact with them;
• Diagnosing and fixing crashes, errors, and performance issues;
• Serving and measuring advertisements, including personalized advertising where you have provided consent;
• Providing account features, authentication, and customer support;
• Complying with legal obligations and protecting the rights, property, or safety of users, the Website, or others.

Third-Party Services (SDKs)

Apps that collect data use services provided by Google LLC: Firebase Analytics, Google Analytics for Firebase, Firebase Crashlytics, and Google AdMob (Google Mobile Ads). These services process data as described in this policy on our behalf and under their own privacy policies, which we encourage you to review:

• Google Privacy Policy: https://policies.google.com/privacy
• Firebase Privacy and Security: https://firebase.google.com/support/privacy
• Google's ads data disclosures: https://policies.google.com/technologies/ads

We do not share personal data collected through our Apps with any third parties other than these service providers for the purposes described in this policy, or as required by law.

Advertising and the Advertising ID

Apps that display advertisements use the Google Advertising ID (the "advertising ID"). Advertising IDs are used to serve and measure advertisements and, where you have consented, to serve personalized advertising. You can control this at any time:

• Reset or delete your advertising ID, or opt out of personalized advertising, at any time through the advertising settings on your Android device.
• Apps that use personalized advertising will request your consent before personalizing advertisements, and you may decline.

Where an App does not display advertisements, it does not collect or use the advertising ID.

Children

Our Apps are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, please contact us at the email address below and we will delete it promptly.

Data Security

Data transmitted by our Apps to Google's services is encrypted in transit using modern cryptography (HTTPS/TLS). We take reasonable technical and organizational measures to protect the limited data our Apps collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention and Deletion

We retain data collected through our Apps only as long as reasonably necessary for the purposes described in this policy, after which it is deleted or anonymized. Specifically:

• Analytics and crash data is retained only as long as needed for analysis and stability purposes, and is then deleted or aggregated.
• Account data is retained while your account is active and for a reasonable period afterward to the extent required by law.
• If you request deletion, we delete your data in accordance with the process described below.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, export, or delete the personal data we hold about you, to object to or restrict certain processing, and to withdraw your consent at any time. To exercise these rights, contact us at the email address below.

• If you are in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
• If you are a California resident, you have the right to know what personal information we collect about you, to request its deletion, and to opt out of the sale or sharing of your personal information. We do not sell personal information.

Questions, Comments, or Report of Incidents

You may direct questions, comments or reports to contact@onlinetechsupport.biz.

Revisions to This Privacy Policy Without Notice

This Privacy Policy is dynamic. It will continually change. You may not assume that it remains the same and you agree to check the policy each time you visit the site for changes. Unless, in the sole opinion of the Website, this policy changes so drastically as to suggest a posted notification on the site or via email, you will receive no notification of changes to this Privacy Policy nor, under any circumstances, does this site promise notification. Your continued use of this site always evidences your acceptance of the terms of this Privacy Policy or any modifications.

Latest Update

This Privacy Policy was last updated on: September 2, 2026

Disputes

As part of the consideration that the Website requires of the Visitor to view, use, or interact with this site, Visitor agrees to use binding arbitration for any claim, dispute, or controversy ("CLAIM") of any kind (whether in contract, tort or otherwise) arising out of or relating to this purchase, this product, including solicitation issues, privacy issues, and terms of use issues.

In no case shall the Visitor have the right to go to court or have a jury trial. Visitor will not have the right to engage in pre-trial discovery except as provided in the rules; you will not have the right to participate as a representative or member of any class of claimants pertaining to any claim subject to arbitration; the arbitrator's decision will be final and binding with limited rights of appeal.

The prevailing party shall be reimbursed by the other party for any and all costs associated with the dispute arbitration, including attorney fees, collection fees, investigation fees, travel expenses.

Jurisdiction and Venue

If any matter concerning this purchase shall be brought before a court of law, pre- or post-arbitration, Visitor agrees that the sole and proper jurisdiction shall be Mesa, Maricopa County, Arizona. In the event that litigation is in a federal court, the proper court shall be the closest federal court to the Seller's address.

Applicable Law

Visitor agrees that the applicable law to be applied shall, in all cases, be that of the State of Arizona.